At mhtrading-group, we prioritize your satisfaction. Should you find yourself dissatisfied with your purchase, we offer a return policy that allows for the return of products within five to seven (5-7) days from the date of collection or home delivery. Please be aware that returns and exchanges are subject to specific terms and conditions. To initiate a return or exchange, customers are encouraged to visit our showroom in Patna, helpline at +919229410252, or email us at info@mhtrading-group.com for assistance. Returns and exchanges must include the original sales invoice. Products should be in their unused and unopened state, complete with all original packaging, accessories, manuals, registration cards, and any bundled or promotional items.
Please note that returns and exchanges are not permitted under the following circumstances: –
If the packaging is incomplete or if the product is damaged or scratched, for customized or special-order items, as well as cut cable or wire products. If VAT has been refunded against the invoice. – If the packaging shows minor soiling or has been opened, and the product is not defective, unused, and free of visible scratches or marks; in such cases, a restocking fee of at least 15% may apply during the return or exchange process. For major or medium AC spare parts and compressors, restocking fees will be assessed following a review by the authorized service partner. Returns or exchanges for major or medium AC spare parts and compressors will be contingent upon the investigation report and approval from the manufacturer’s authorized service center. In cases of products that are dead on arrival (DOA), not functioning according to the operational manual, or not meeting declared specifications, exchanges or returns will be processed after verification by our personnel or the manufacturer’s authorized service center technician. This process may take up to seven business days, and returns or exchanges will only be executed following the completion of the investigation and technical report.
